1. Introduction / Purpose of this Policy:
At Salehs LLP we respect your privacy and are committed to protecting what personal data (information) we collect from you.
This Notice explains how and for what purpose we collect, use and share personal information, in accordance with the General Data Protection Regulation (“GDPR”).
2. About us:
By accepting the service we offer and using our website, you are agreeing to be bound by this Notice in respect of the information collected about you.
It applies to Clients, Associates, Suppliers, Third Parties and Website Users.
Salehs LLP of 748 Wilmslow Road, Didsbury, Manchester, M20 2DW is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
We may update this Notice at any time.
Please note that our website uses google analytics to compile statistics from our cookies, which help up to measure how many people visit our site, how long people stay on specific pages, what people clicked on and which parts of the website they find most useful.
4. What personal information do we collect?
All personal information that we collect in the course of our business (including through our website) will be recorded, used and protected in accordance with this Notice and applicable data protection legislation, including the General Data Protection Regulation.
By instructing us or submitting your details on our website you are requesting us to process your personal data to enable us to provide information or assistance to you and we will use and store your information for that purpose.
To undertake the above we may process the following information:
• Name of your organisation (if applicable)
• Date of birth
• Email address(es)
• Telephone numbers(s)
• Details of your instructions.
• Other information relevant to the provision of our services.
This is a non-exhaustive list which is reflective of the varied nature of the personal information processed as part of a law firm providing legal services.
5. How we collect your personal information:
The information we collect may be gathered from a variety of sources including directly from you, email, through online contact forms on our website, information you have made public or from a third party.
The information we collect, process and store will be done so in accordance with applicable data protection legislation, including the General Data Protection Regulation and the purposes set out in this Notice.
6. How we use your personal information:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in, but not limited to, the following circumstances:
The carrying out of legal advice and services.
Carrying out our obligations arising from any contracts entered into between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Compliance with our legal and regulatory obligations.
Passing your information to experts, including counsel and other professionals for the purposes of obtaining professional advice and complying with our contractual obligations.
Ensure good governance.
Improve our products and services.
Provide you with the information, products, and/or services you request from us.
Sending you information, or newsletters and legal updates on the law which you may find of interest where you have indicated your wish to be contacted for such purposes.
Network and information security.
Determining the effectiveness of promotional campaigns and advertising.
7. Marketing Communications:
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and services may be relevant to you.
You can update your marketing preferences or unsubscribe from receiving marketing communications from us at any time by sending an email to or contacting us by phone or post.
8. Sharing Information:
We may have to share your personal information with third parties, including but not limited to :
To investigate or progress your case.
If we are under a legal or regulatory duty to do so.
If it is necessary to do so to enforce our contractual rights.
To lawfully assist the police or security services with the prevention and detection of crime and terrorist activity
Where such disclosure is necessary to protect the safety of any person
Where otherwise permitted under applicable law.
We will not pass on personal information to any individual or company for marketing purposes.
9. International Transfers:
We may on occasion need to transfer your personal information outside of the European Economic Area (EEA).
In the event there is a requirement to transfer your information outside the EEA this will be subject to agreement and the same safeguards and controls as those applied within the EEA to help protect your privacy.
10. Data Retention:
We store some files digitally and others in hard copy. We will keep your personal data for as long as it is reasonable and necessary to fulfil the purposes for which it was collected. We will also retain your data in order to comply with our legal and business requirements.
11. Your Rights:
Under the General Data Protection Regulation, you have a number of rights. If you want to exercise these rights in summary these include:
The right to be informed about the collection and use of your personal information
The right to access your personal information (commonly known as a “data subject access request”
The right to correct any mistakes in the information which we hold
The right to erasure of personal information in certain circumstances
The right to restrict processing of your personal information
The right to move, copy or transfer of your personal information
The right to object to the processing of personal information or the continued processing of personal information.
The right to object to direct marketing
Rights in relation to automated decision making and profiling.
For further information on each of the rights under the General Data Protection Regulation can be found at
If you would like to make a request to exercise any of those rights, please email our Data Protection Officer requesting a Data Access Request Form at or write to us at:FAO The Data Protection Officer, Salehs LLP. Didsbury House 748 Wilmslow Road, Didsbury Manchester M20 2DW
When contacting us please let us have enough information to identify you (e.g. full name, address, matter reference) and state the right to right that you wish to exercise. Once we have received your appropriately completed Data Access Request Form we will respond to you within one calendar month of receipt.
12. Data Security:
We are committed to keeping your personal information confidential. We have put in place appropriate security measures to protect against your personal information from being accidentally lost, used, accessed in an unauthorised way, altered, disclosed or destroyed.
In addition, your personal information will only be handled by employees, agents, contractors and other third parties who have the business need to know and integrity to keep your personal information confidential and use it only for the purposes for which it was collected.
We have procedures in place to deal with any suspected personal data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
For more information about this policy, or if you would like to make a complaint regarding any aspect of your personal data please write to us via : or at the below address:
Salehs LLP Didsbury House 748 Wilmslow Road Didsbury Manchester M20 2DW
We will endeavour to resolve any of your concerns or complaints, however if we are unable to do so to your satisfaction, you may write to the Information Commissioner’s Office by visiting their website: or contacting them on telephone number 0303 123 1113.
14. Changes to this Privacy Notice:
We may make changes to this Policy from time to time in order to reflect changes to our operations or changing legal or regulatory requirements. Where practicable we will notify you, usually in writing or by publishing updated content to our website or by other appropriate means.
15. Complaints Policy:
We are committed to providing a high quality legal service. If something goes wrong or you are unhappy with your bill we want you to tell us about it. This will help us to improve our standards.
If you have a complaint please contact us in writing with the full details of your complaint to
Mr A Hawkes, Practice Manager, Salehs LLP, Didsbury House, 748 Wilmslow Road, Didsbury, Manchester, M20 2DW, or email,
On receipt of your complaint:
We will send you an acknowledgement of your complaint within 3 days.
We will pass your complaint to your complaint handler
A full detailed reply will be sent or a letter explaining when you can receive this will be sent to you within 14 days of your complaint.
If you are not satisfied with the outcome of your complaint you may make ask for a review of the decision to our Practice Manager within 7 days.
Our Practice Manager will then pass your complaint to the Senior Partner for further consideration.
A detailed reply will be sent to you within 7 days.
If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago).